Although our staff do their utmost to arrange all aspects of your care program carefully, you may be dissatisfied with the result. The first step to take in such a case is talk with your care provider. Of course you can also discuss your complaint with other B12 Institute staff members.

If this doesn’t resolve the issue, you can report to our complaints official by downloading, completing and signing the Klachtenformulier B12 Institute, t.a.v. de Klachtenfunctionaris, Metroplein 90, 3083 BB Roterdam. You will be contacted within five working days. 

If this doesn’t result in a satisfactory solution either, we will bring in an independent person who will listen to and consider the issue from all angles, If this is unsuccessful as well, the next step for you will be to turn to the dispute committee B12 Institute is a member of: